Wicker Park Apartments

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FAQ


Prospective Renters

I am interested in renting an Apartment from you, what should I do?
I found a place on your website that I think I want, what should I do to secure it?
How much do you charge for a Credit Check Fee, a Move-In Fee and, or, for a Security Deposit?

New Tenant Information

When and who should I contact to put Utilities in my name?
When is Rent Due?
Where and how do I pay my Rent?
Are Cats & Dogs allowed in my apartment?
What if I get Locked Out of my apartment?
Can I have a Satellite Dish installed on the building for my apartment?
Is Smoking allowed in my building?

Maintenance Issues

What do I do if I have a Maintenance Request?
Do you replace Burned out Light Bulbs in our apartment for us?
My Garbage Disposal stopped working, what should I do? 
My Smoke/Carbon Monoxide Detector is chirping, what should I do? 
My Heat/AC stopped working, what should I do? 
What should I do if a common area Door or Gate Lock is Frozen? 
I can’t seem to Close my Windows all the way and lock them, what should I do?
What should I do if I think I have bedbugs?

Common Tenant Questions

What if I get Locked Out of my apartment?
How do I Renew my Lease?
What do I need to do to replace or add a roommate to my Lease?
What if I need to Break my Lease?
Where can I find more information about Trash Pickup Days and Recycling Info?

Move-Out Questions: See our Full Move FAQ

How do I Return my Keys at the end of my Lease?
When will I Receive my Security Deposit Refund?
How Clean do I need to leave my apartment when I move out?
 


I am interested in renting an Apartment from you, what should I do?

Click here to see what's AVAILABLE NOW.  (Everything we have available to show now is listed here.)  If you are interested in a place greater than 60 days from now, we are not yet sure what we will have available so please register HERE to be notified of of apartments that meet your cirteria as they become available.
 


I found a place on your website that I think I want, what should I do to secure it?

Come to the Showing at the time listed on our website or if there isn't a time listed, click HERE to send us an email to set up a Showing.  
 


How much do you charge for a Credit Check Fee, a Move-In Fee and, or, for a Security Deposit?

We do not charge a Credit Check Fee or Move-In Fee but do require proof of income (pay-stub, tax return or letter from your employer).  At Lease signing, we require 1st Month's Rent and also, a 1.5 month's Security Deposit.  The Security Deposit isn't so much because we are worried about damage to our apartments; it's more that this policy eliminates prospective tenants that are unable or unwilling to post this Deposit.
 


When and who should I contact to put Utilities in my name?

You should call to have utilities put in your name as soon as you sign your Lease to avoid an interruption of services. Give them your lease start date and you will not be charged until then.  Utilities can all be contacted on-line or you may prefer to call them at the following numbers:
People's Gas: 1-866-556-6001  Commonwealth Edison: 1-800-Edison-1  AT&T: 1-800-288-2020 
 


When is Rent Due?

Rent is due on the first of the month and is considered late after the 5th of the month. 
 


Where and how do I pay my Rent?

We accept Rent payments on our website with no fees if you pay by eCheck or Debit Card. (We also accept Rent payments by Credit Card however we charge a 2% fee to accept payment via Credit Cards becuase that's what we pay.) Click here to pay your Rent: Pay Rent

Alternatively, Rent can be mailed or dropped off in an envelope in the dropbox at:

1517 W. Haddon
Chicago IL 60642

The check should be made out to the name of the Lessor that is listed on your Lease.

ACH Transfers- You can also authorize us to withdraw your rent automatically via ACH Transfer by emailing your authorization to IrinaWork@gmail.com, We need your Bank name, routing number, account number and type and also a statement saying that you authorize us to withdraw your rent (amount), the date you'd like it withdrawn, and the number of payments you are requesting (12 times for a 12 month lease, etc.).
 


Are Cats & Dogs allowed in my apartment?

Well-behaved cats and dogs are welcome (no barkers, no scratchers and no pissers please!) in your apartment with written approval from us. 
 


What if I get Locked Out of my apartment?

If you are locked out of your apartment, we will do our best to get you back in during business hours only. If you are locked-out at nighttime, it will be your responsibility to contact a locksmith. Any cost incurred because of lockouts shall be your responsibility. 
 


Can I have a Satellite Dish installed on the building for my apartment?

You are not allowed to have a satellite dish installed on the building. Some of our buildings already have a single dish (DirecTV) installed which all of the tenants use. Service for these buildings must be arranged through USA Wireless Satellite TV. Contact them by calling 847-831-4561.  Most buildings are also capable of receiving Comcast Cable. Contact Comcast at 1-866-749-2649.
 


Is Smoking allowed in my building?

While we do not prohibit smoking inside the premises, we strongly discourage it and in the event that you do smoke, it is imperative that you open windows for adequate ventilation in order to prevent your neighbors from complaining about the smell and, or, your apartment retaining the smell of smoke which could potentially cause you to lose your entire Security Deposit because of the cost of abatement of the odor. 
 


What do I do if I have a Maintenance Request?

If you have a maintenance request please click Maintenance Request or select the maintenance request link at the top of our website and be sure to include your address, including unit number, your phone number, and a brief description of what the problem is. We will do our best to respond promptly and fix your issues. In the event of a gas leak or other critical emergency, please call 911.
 


Do you replace Burned out Light Bulbs in our apartment for us?

We'll replace burned out light bulbs in common areas but not in your apartment. (Please let us know if there are any in common areas and we will replace them right away.) If you have burned out light bulbs in your ceiling and you cannot reach them, you can buy an inexpensive wand at Home Depot to replace them.  
 


My Garbage Disposal stopped working, what should I do? 

First hit the red reset button that is located on the underside of the disposal.  If it still doesn’t work, use the allen wrench that should be in the cabinet or in a pouch taped to the disposal by inserting it into the shaft located in center of the underside of the disposal and rotate the shaft back and forth to free it up.  If there seems to be something rattling inside then you may want to try using a vacuum cleaner hose to suck it out. Do not do this if there is water in the disposal unless you have a wet/dry vac. If this does not work, send us a Maintenance Request


My Smoke/Carbon Monoxide Detector is chirping, what should I do? 

You are required to maintain a working battery in all smoke and carbon monoxide detectors and to report any malfunctioning detectors to us immediately.  Nearly all of our buildings have hardwired smoke and carbon monoxide detectors, which means that even if the battery is dead it will still work as long as your apartment has power to it.  Nonetheless, it is always required to have a working battery installed in all detectors.  If you have trouble changing the batteries, send us a Maintenance Request and we will help you. 
 


My Heat/AC stopped working, what should I do? 

Dirty filters cause most furnace problems.  It is your obligation to check and replace your filter when it becomes dirty.  We recommend replacing it at least 4 times a year and more frequently if you have pets.  They only cost $2 or $3 each and replacing them frequently not only reduces the likelihood that your furnace or AC will require repairs but also ensures that it operates efficiently which will save you money on electric in the summer and gas in the winter.  (We recommend the use of the cheaper filters and not the more expensive ones because while the more expensive may remove slightly more dust from the air, they also require your furnace/AC unit to work harder to condition your apartment.)  To replace it, just look for the vertical slot on the side of your furnace and slide out the old one and slide in the new one careful to make sure the airflow arrows point towards the furnace and not the duct that returns the air to the furnace.
If your furnace stops working properly, please turn the switch on the side of it off and remove the filter. Then turn the switch back on again and that may be all that it takes to make it work (please don’t forget to replace the filter right away to prevent damage to the unit).
If your AC has stopped working but the fan turns on and just blows warm air, first go to your circuit breaker panel and switch off all of the “double” breakers and turn them back on again.  Also, if the thermostat is blank, replace the batteries in it. If none of these things gets your furnace or AC working again, please send us a Maintenance Request and we will send someone right away to fix the problem.
 


What should I do if a common area Door or Gate Lock is Frozen? 

Sometimes locks freeze.  Just warm your key with your breath or a cigarette lighter and insert it into the lock.  Then repeat the process as required to thaw the lock. WE ARE SORRY BUT NO ONE MAKES FROST-PROOF GATE LOCKS. If someone did, we would have them everywhere. It's either no security or locks that sometime freeze during freezing rain or wet snow and we prefer the latter.
 


I can’t seem to Close my Windows all the way and lock them, what should I do? 

Your windows are double hung windows.  In order to close them all the way and lock them, first be sure the locks are open, then push the top sash all the way up and then the bottom sash all the way down and then lock the window making sure that the lock engages properly.  If this does not work and you still have trouble locking your windows, please send us a Maintenance Request
 


What should I do if I think I have bedbugs?

If you think you have bedbugs, the first thing you should do is file a Maintenance Request.  Next you should flip over your mattress and use a hair dryer to blow hot air on the underside of it and its seams.  If bedbugs are present you should see the bedbugs scatter because they do not like the heat.  If you do confirm the presence of bedbugs, do not be alarmed but it is imperative that corrective measures are taken immediately to prevent them from spreading throughout your apartment, your belongings, and also into other apartments.  We strongly recommend that you discard your mattress and box frame altogether.  It should be removed and dragged into the alley.  Please let us know if you need help doing this because time is of the essence.  Any bedding, sheets, pillowcases, towels, etc. that you plan to keep, need to washed and dried on the highest temperature setting.  You should also use your hair dryer trick to check to see if they are in the clothes in your closets, any area rugs you may have and any other fabric furniture.  If you do see that they have spread into these items, you should either discard or thoroughly wash and dry them on high heat settings or, alternatively, they can be sprayed with white vinegar from a spray bottle.  In the event you chose to keep things and spray with vinegar, it is imperative you do it at least daily for at least two weeks to eradicate the problem.  As a precaution, vinegar should also be sprayed around the baseboards of your apartment.  We will also send our exterminator who will treat your apartment with professional grade pesticide. We will let you know when he is coming so that you can meet him and confirm the techniques that will eradicate the problem and also the best ways to prevent re-infestations.
 


How do I Renew my Lease?

You will receive an email asking if you would like to renew approximately 65 days prior to your Lease expiration date. You will need to inform us if you plan to renew, no later than 60 days prior to your Lease expiration date. If you do not inform us of your plans to renew, we will assume that you are moving. If you do not receive an email asking you whether you plan on renewing, please contact us immediately. 
 


What do I need to do to replace or add a roommate to my Lease?

Your new roommate must fill out an application and be approved to reside in your apartment. Email us with the new roommate's name, email address and phone number and we will do our best to accommodate your request. 
 


What if I need to Break my Lease?

While we are not happy when someone needs to break their Lease, we do understand that sometimes forces beyond our control make this necessary. Assuming that we are able to re-rent the property right away and not lose any rent, we normally charge a one-month penalty for breaking the Lease. Should we lose rent because we are unable to re-rent your apartment right away, you will be held responsible for any lost rent plus a one-month penalty. Since our apartments are usually quite desirable we are usually able to re-rent apartments right away as long as you give us enough notice (60 days or more is preferred). During the winter months, it sometimes takes longer to re-rent apartments. 
 


How do I Return my Keys at the end of my Lease?

Immediately Upon move-out, please drop off all copies of keys into the mailbox at 1517 W. Haddon.   Please enclose them in a Ziploc bag with the address and apartment number in it. Also, be sure to remember to include your forwarding address(s) for the return of your security deposit as well as how much goes to which roommate (if applicable).
 


When will I Receive my Security Deposit Refund?

Per City of Chicago Ordinance, the landlord has 45 days to return your Security Deposit, with interest, less any deductions. We do, however, normally send it out sooner than that.  Please remember to give us a forwarding address when you drop off your keys.
 


How Clean do I need to leave my apartment when I move out?

Prior to move-in your apartment was or will have been thoroughly cleaned.  When it’s time for you to move-out, please let us know if you will do a thorough cleaning yourself or if you prefer to have us schedule our cleaning people to have your place cleaned and have us deduct the cost of this cleaning from your Security Deposit.  (While the cost for this can vary, generally it’s about $125 for a one bedroom, $135 for a two bedroom and $165 for a three bedroom). Sometimes our tenants say they will clean thoroughly and at the last minute they realize they are too busy moving and or getting settled into their new place so please think about this hard and let us know a few days in advance so we have time to schedule our cleaning people if we need to do so.